FAQ

When can I expect my order?

We usually process and ship your order within 24–48 hours. Delivery within the United States typically takes 7–14 business days (Monday to Saturday).

My delivery time has passed, where is my order?

Most orders arrive within the expected timeframe, but delays can happen. If your order still hasn’t arrived 3 days after the expected delivery date, please email us at: support@maisonofmoney.com

How much are the shipping costs?

Standard shipping within the United States is $12. Shipping is complimentary on orders of $150 or more. The applicable rate is shown at checkout.

How can I pay for my order?

We offer secure payment options through the most trusted providers:

PayPal
Visa
Mastercard
American Express
Apple Pay
Google Pay

Your payment details are always encrypted and secure. All prices are shown in USD.

I’m missing part of my order, what happened?

Some orders may ship in multiple packages due to size or weight limitations. Items may also come from different suppliers to ensure quality. If you're missing something, don’t worry—the rest is likely on its way and usually arrives within 1 to 3 business days.

What should I do if I receive a damaged shipment?

We’re sorry if your order was damaged in transit. Here's what to do:

Take clear photos of the damaged item and packaging.
Email us at support@maisonofmoney.com, including the photos and your order number.
Please do not return the item without contacting us first.

Our customer service team will get back to you promptly and work with you to find the best solution.

How long do I have to return my order?

We offer a 30-day money-back guarantee. You have 30 days from receiving your order to request a return. The item should be unworn, unwashed, unused, with tags attached, and in its original packaging. Simply email support@maisonofmoney.com with your order number and we'll guide you through it. Customers in the EU additionally keep their statutory 14-day right of withdrawal.

What if I ordered the wrong product, it doesn’t fit, or I changed my mind?

Please email support@maisonofmoney.com and let us know the situation. We'll try to find the best possible solution. If a return is necessary, you’ll only need to cover the return shipping costs, unless the item arrived damaged or was sent in error.

Where are the clothes made?

Our pieces are produced by manufacturing partners and fulfilled from their workshops. We do not operate our own factory. If you have a question about a particular garment, write to us and we will tell you what we know.

How should I choose a size?

Each product page carries available sizes, and measurements where we have them. If you are between sizes, write to us with the piece you have in mind and we will advise as plainly as we can.

Can I change or cancel an order?

You may cancel within 24 hours of purchase by emailing support@maisonofmoney.com. Once a piece has been packed or dispatched, we may not be able to change it in transit, but we will always try. After shipment, please wait until the order arrives and then request a return under our 30-day money-back guarantee.