Shipping & Returns

This page summarises how MAISON OF MONEY ships and accepts returns. Further detail is set out in our Shipping Policy and Refund Policy.

Shipping

We ship to the United States. All prices are in USD.

Standard U.S. shipping is $12. Shipping is complimentary on orders of $150 or more. The applicable rate is shown at checkout.

Orders are typically processed and shipped within 24–48 hours. After dispatch, delivery within the United States usually takes 7–14 business days (Monday to Saturday). We will share tracking by email as soon as it is available. We do not promise overnight or same-day delivery to your door.

Some orders may ship in more than one package, or from more than one workshop. If part of an order appears to be missing, the remainder is usually only a few business days behind. If your order has not arrived 3 days after the expected delivery date, please email support@maisonofmoney.com.

If a shipment arrives damaged, take clear photos of the item and packaging and email them to us with your order number before returning anything.

Cancellation

You may cancel your order for a full refund within 24 hours of purchase by emailing support@maisonofmoney.com. Once an order has been packed or shipped, it can no longer be cancelled in transit. Please wait until the order arrives and then request a return.

Returns & 30-day money-back guarantee

We offer a 30-day money-back guarantee. You have 30 days from the day you receive your order to request a return.

To be eligible, the item must be in the same condition in which you received it: unworn, unwashed, and unused, with tags attached, and in its original packaging. Please also keep your receipt or proof of purchase.

To start a return, email support@maisonofmoney.com with your order number. Do not send an item back until we have confirmed the return. If the return is accepted, we will send instructions and a return shipping label. Return postage is the customer’s responsibility unless the item arrived damaged, defective, or was sent in error.

Returns should be sent, with tracking, to:

Name: Tu Hongming
Number: +8617757757961271
Address: F2, Building 8, No. 89, Siyuan Road, Yidong Industrial Zone, Niansanli Street, Yiwu, Jinhua, Zhejiang Province 322000, China

We will inspect the return on arrival. If approved, we will refund the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Custom or personalized items and gift cards cannot be returned. Promotional or compare-at pricing does not affect the 30-day money-back guarantee, provided the item otherwise meets the conditions above.

The fastest way to exchange a size or colour is to return the item you have and, once the return is accepted, place a new order for the piece you want.